Returns & Refunds
100 day returns for orders for Christmas.
Whilst we hope that you love your order as much as we do, we know that sometimes something just doesn't work for you. This is why we make our returns and refunds process as fuss-free as possible, with free returns for our customers in the UK.
Returns & Refunds FAQs
Do you accept all returns?
No. For hygienic reasons, we do not accept returns for underwear, socks or face masks.
All returns must be sent to us within 30 days (100 days during COVID-19) and should be sent back to us in their original condition together with the original packaging and tags. If you send unwanted items after the relevant returns period above, we may have to send it back to you and ask you to cover the additional delivery costs.
All items are inspected on return by our team. When trying on clothing please be careful with the item (don’t use unnecessary force) and don’t wear cologne or antiperspirant deodorant, as these can mark and leave scents on the item.
If an item is returned to us worn, used, damaged or in an unsaleable condition, or where the above instructions have not been followed, we won’t be able to give you a refund and we may have to send it back to you and ask you to cover the delivery costs.
Have you recieved my returned items?
If you're returning your order from the UK, it can usually take up to 10 working days (excluding weekends and bank holidays) from the day after the date of your return for your parcel to be delivered back to our warehouse and processed.
You can track your parcel using the tracking number listed on your proof of postage receipt. We'll send you an email as soon as we've completed your return.
Do you refund delivery costs?
Unfortunately delivery charges are non-refundable on most occasions.
How will I be refunded?
Refunds will be issued back onto the same credit/debit card or PayPal account used to pay for the original garment.
Why is my refund incorrect?
We’re sorry about that! Please get in touch with our customer services team and we’ll sort it out for you as soon as possible.
If the amount differs it could be due to the following:
- Discounts that were applied at the time of sale may no longer be applicable to the product
- The delivery charge may not be included. This is only refunded for cancelled orders under the Consumer Contracts Regulations (2013) or if the goods are faulty.
For more information, please contact our team on firstname.lastname@example.org